Refund & Cancellation Policy

1. Cancellation Requests

If you need to cancel an order, contact us through WhatsApp as soon as possible and provide your order details. Cancellation is subject to the order's processing and dispatch status.

2. Damaged, Leaking or Incorrect Delivery

If a product arrives damaged, leaking, or materially different from the confirmed order, please contact us promptly after delivery. Share your order details and clear photographs or video of the package and product so the issue can be reviewed.

3. Refunds

Where a refund is approved after review, the refund amount and method will be communicated to the customer. The time taken for the amount to appear may depend on the payment method or banking provider.

4. Non-Returnable Food Product

For hygiene and food-safety reasons, opened or used food products generally cannot be returned. Any exception will be considered based on the specific issue reported with the order.

5. Wrong or Missing Items

If an item is missing or an incorrect pack has been delivered, contact us with the order details as soon as possible so the order can be checked and an appropriate resolution can be discussed.

6. Refund Eligibility

Refund or replacement decisions are made after reviewing the order and the reported issue. Providing evidence such as photographs of the package, product and shipping label may be required.